ITE1-ITE2 Infrastructure Engineer – Systems Administrator (Rolling Intake)

The Organisation

The Australian Security Intelligence Organisation (ASIO) protects Australia and Australians from threats to their security. In a complex, challenging and changing security environment, our success is built on the imagination and intelligence of our team. ASIO’s people are ordinary Australians but they do extraordinary things – they are our most important asset. To be successful in our mission, we need talented people who are highly capable, dedicated, adaptable and resilient.

We seek to reflect the diversity of the community we protect. ASIO is committed to fostering a diverse and inclusive environment, where all staff are valued and respected. We welcome applications from all eligible candidates, irrespective of gender, sexual orientation, ethnicity, religious affiliation, age or disability. Aboriginal and Torres Strait Islander Peoples are encouraged to apply. We are secretive about what we do, not what we value.

The opportunity

ASIO is seeking System Administrators to advance our innovative capability program. ASIO employs a diverse range of technical specialists for the end-to-end design, development, and support of ICT systems and infrastructure underpinning ASIO’s important mission. You will be part of a collaborative and supportive team where contributing ideas and experimentation are encouraged. 

You will be resourceful and willing to develop and implement better ways of working through digital transformation. You will be active in a community of technologists and contribute ideas while continuously developing together.

A merit pool may be created to fill future vacancies which have the same or similar requirements to this position. This merit pool will be valid for up to 18 months.

This role may attract an additional technical skills allowance of up to 10% of base salary

Role responsibilities 

As a Systems Administrator in ASIO, you will be responsible for the development and support of the organisation’s IT infrastructure in line with ISM and Essential 8 requirements, our officers may specialise across a number of technical streams including, storage & backup, virtualisation (server and desktop), identity, containerisation, cloud and operating systems and applications. 

Key responsibilities:

• Install, configure, and troubleshoot computer systems, including servers, workstations, and virtual machines.
• Implement and maintain system security measures, such as access controls, patch management, and antivirus software.
• Design, implement, and manage identity and access management systems to ensure secure and authorised access to organisational resources.
• Contribute, revise, and update documentation repositories to reflect changes in technology processes, policies, or compliance standards. 
• Collaborate with senior administrators to develop and maintain system architecture and infrastructure.
• Conduct system performance monitoring and optimisation.
• Participate in incident response and problem management activities.
• Provide technical support and training to users.

What you will bring

• We invite applications from people with the following attributes:
• Relevant tertiary qualifications in information technology, computer science or related disciplines.
• Strong understanding of operating systems such as Windows and Linux.
• Experience with system management tools.
• Strong analytical and problem-solving skills.
• Ability to work effectively in a team environment.
• Industry certifications such as Microsoft / Red Hat / Citrix, VMware certifications, ITIL Foundation in IT Service Management are advantageous. 
• Up to 2 years of experience in system administration or engineering is advantageous.
• Open to recent graduates

In addition, it is desirable for applicants to be able to demonstrate experience in one or more of the following:

• Desktop computing and associated hardware.
• Microsoft Windows Server and/or desktop.
• Desktop Virtualisation - Citrix Virtual Apps and Desktops formerly XenApp & XenDesktop.
• Microsoft System Center suite SCCM, SCOM, SCSM, DPM, Orchestrator.
• Scripting - PowerShell preferred.
• Operating Systems i.e. Ubuntu, Linux, RHEL, Windows Server.
• Server Virtualisation i.e. VMware vSphere, VMware Horizon, VRA, VCF, NSX-T.
• Authentication and Authorisation technologies i.e. OAuth, SAML.
• Containerisation i.e. GitLab CI, Ansible, Docker, Kubernetes & Jenkins.
• Storage, Backup & Recovery Services i.e. NetApp, Dell/EMC – Block, File, ECS, CommVault. 
• Enterprise I&O Services i.e. Exchange, Active Directory, Group Policy, WSUS, DNS/DHCP/NTP services, SMB/NFS services, OpenSSL, rsyslog.
• Cloud Technologies i.e. AWS, Microsoft Azure, etc.

What we offer you 

ASIO provides a number of benefits to its staff including:

• A competitive salary, including a 7.5% allowance for maintaining a TOP SECRET-Privileged Access security clearance.
• Employer superannuation contributions of 15.4%.
• A variety of leave options, in addition to the standard 4 weeks annual leave to ensure your work-life balance.
• Flexible working arrangements to assist you to maintain your work-life balance. (Please note: due to our unique working environment, work from home options are generally not available. Study assistance, including financial support and study leave for tertiary education.
• Access to 7 staff-led diversity and inclusion networks.• Access to an Employee Assistance Program (EAP).

Eligibility 

To be eligible for the role, you must be: 

• An Australian citizen.
• Assessed as suitable to hold and maintain a TOP SECRET-Privileged Access security clearance.

ASIO is committed to fostering a diverse and inclusive environment, where all staff are valued and respected. We welcome and value applications from all eligible candidates, irrespective of gender, sexual orientation, ethnicity, religious affiliation, age or disability. Aboriginal and Torres Strait Islander peoples are encouraged to apply.

Reasonable adjustments

Please advise us if you require any additional assistance in order to fully participate in the recruitment process or the workplace.

Location

These positions are located in Canberra, Sydney and Melbourne.  Relocation assistance is provided to successful candidates where required. 

How to apply

Click on ‘Apply online’ to commence your application. Your application must be complete and include the following:

• A written pitch of up to 800 words using examples to demonstrate how your skills and experience meet the requirements of the role.
• A current CV, no more than 2 pages in length, outlining your employment history, the dates and a brief description of your role, as well as any academic qualifications or relevant training you may have undertaken.
• Details of 2 referees, which must include a current or previous manager

All employment decisions and selection processes at ASIO are based on merit principles and candidates must be prepared to undergo various selection stages. 

ASIO holds all employment applications in the strictest of confidence. It is essential that you do the same. Please do not discuss your application with others as doing so may adversely affect your potential employment.

Closing date and time

Monday 27 January 2025, 5:00pm AEDT
No extensions will be granted and late applications will not be accepted. 

Employment conditions

Employment is under the Australian Security Intelligence Organisation Act 1979. Conditions of service are similar to those applying in the Australian Public Service. We recognise entitlements accrued under the Public Service Act 1999 and provide for continuation of superannuation under the Commonwealth schemes. Salary packaging arrangements are also available.

Enquiries

If you require further information after reading the selection documentation, please contact ASIO Recruitment at careers@asio.gov.au or phone 02 6263 7888.

More information

For more information about ASIO, please visit: www.asio.gov.au.