Datacom Australia & New Zealand
Graduate Build Engineer (Start ASAP)
Wellington
Opportunity expired
Opportunity details
- Graduate Job or Program
- NZD 57000 / Year
- 1 vacancy
- Apply by 25 May 2024
- Start date ASAP
Our purpose
Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.
About the Role
We have an exciting new opportunity on-site at our Porirua - Wellington Warehouse.
Graduate Build Engineer is responsible for providing highly visible customer support through the performance of device builds and repairs including any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
Role Responsibilities
The Build Engineer is responsible for (but not limited to):
- Serving as the company liaison with customer on administrative and technical matters for assigned projects.
- Interpreting customersโ needs and clarify if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.
- May include any aspect of build, repairs, or disposal support, including diagnoses and troubleshooting.
- May include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.
- Takes reasonable care that their actions (or inactions) do not harm the Health and Safety of self or others. Reports all incidents, hazards or unsafe work practices as per Datacom policy.
Requirements
Knowledge
(Desirable but not essential for Graduate position)
- Knowledge of the outsourced IT services market and infrastructure project requirements.
- Experience with installation, diagnoses and repair of pc systems, end user devices and software (e.g. laptops, desktops, tablets, Intune, O365, current Windows Operating Systems)
Skills
- Ability to work on assignments of moderate scope where analysis of situations or data requires a review of a variety of factors.
- Understands implications of work and exercises judgment within defined procedures and practices to determine appropriate action.
- Assures adherence to budgets, schedules, work plans, and performance requirements.
- Ability to frequently interact and network with a variety of stakeholders and team members within own area of expertise.
- Ability to work in large, collaborative teams to achieve organisational goals.
- Proven analytical and problem-solving skills.
- Ability to translate user needs into a technical solution.
- Excellent customer relationship building and management skills.
- Effective presentation skills with the ability to convey technical information across various levels.
- Strong verbal and written communication skills with a wide variety of stakeholders.
- Strong consultative and planning skills.
Education
(Desirable not essential)
- Bachelor's degree or Diploma in business, IT, Science, Engineering, Economics or a related discipline.
Benefits
Employee's at Datacom have access to a range of benefits including;
- Datacare: Our Employee Assistance Program Program enables our people and their immediate family to access confidential coaching and support services with qualified professionals.
- Health & Lifestyle: Everything from discounted gym memberships to flu shots, health assessments and discounted insurances.
- Finance & Super: These benefits include banking offers, superannuation packages, and financial support schemes.
- Discounts galore: Employees have access to a range from special offers and discounts from Car purchasing and travel to Tech equipment.
Hiring criteria
- No experience required
- New Zealand Citizen +more
- Business & Management +more
- Bachelor or higher
Reviews
As a field engineer, my role is to service, repair, replace, or troubleshoot issues for datacom customers. Tickets are raised by the customers, then our coordinators assign the ticket to a FE (Field engineer), once the job has been added to our Alliance app queue the coordinator assigning the job will ring and give us the details and SLA of the job. It is then our responsibility to travel to the job, within the time specified in the SLA, and perform the work necessary to resolve the customer's issue. Parts must be returned to stores for repair if the job performed involves a broken or defective part from the customer. Returns will be done for parts needing to be shipped to their respective companies for service or refurbishment. This process is the onsite admin side of my role that must be done to satisfy parts returns.
As a grad and new starter, I am still learning my role. With the help and support of my manager and colleagues I have obtained knowledge and practical skills that are needed for the competent execution of my role. In time, I will Gain more confidence and a better understanding of my role as a field engineer. The work assigned to me has naturally increased as my knowledge has grown from helpful development through shadowing and assisting colleagues in their duties.
I collaboratively work with the Sales Support team for ACT customers for the quoting and procurement process.
About the employer
Datacom Australia & New Zealand
4.0
1,000 - 50,000 employees
Technology
Datacom has grown to be one of Australasiaโs leading locally owned Technology organisations. Our team is focused on doing work that makes a difference
Pros and cons of working at Datacom Australia & New Zealand
Pros
I love the hybrid working arrangements and the flexi hours. There's scope to fit in work largely when I choose.
Extremely supportive, understanding and helpful. The company cares about the overall wellbeing of the employee.
Opportunity for career growth.
People are helpful and collaborative.
The focus on continuous development through training or study is also a great benefit of working for Datacom.
Cons
Pay. If I had to pick on one thing it would be salary, however it's competitive enough that I'm not looking elsewhere.
Lack of team resources.
The lack of support as a graduate... I was put into major projects doing work well above a graduate level.
Can be a bit isolating because you're not required to come into the office.
There are meager activities in the Adelaide Franklin Street office for staff to indulge in.