Meltwater Australia
2022 Junior Account Manager (Start ASAP)
Sydney
Opportunity expired
Opportunity details
- Graduate Job or Program
- AUD 63,000 - 90,000 / Year
- 1-2 vacancies
- Apply by 30 Mar 2022
- Start date ASAP
About Meltwater
Our culture is based on a fundamental belief in people and the potential they possess. Our employees embody the โwork hard, play hardโ spirit, and we are lucky to have some of the best and most talented people out there. We pride ourselves on taking great people and helping them do extraordinary things in a dynamic, global environment that fosters positivity, entrepreneurship, and teamwork.
With 20 years of experience in the field of online media monitoring, Meltwater is a global leader in media intelligence and social analytics SaaS solutions - helping to bridge the gap between Public Relations, Communications, and Marketing departments with an all-in-one solution powered by AI-driven insights. Through Meltwater's platforms, our clients are well equipped to stay on top of billions of online conversations and extract relevant insights - allowing them to strategically manage their brands and stay ahead of their competition. With 55 offices and 2,000 employees worldwide, Meltwater is a truly global partner to over 30,000 of the worldโs most respected brands which rely on Meltwater to help inform their MarCom strategies and decision making.
Role
As part of the Client Success team, the Account Manager is responsible for managing, retaining, and growing a portfolio of Meltwaterโs clients in Australia. You will be expected to demonstrate a thorough understanding of Meltwaterโs products, and are responsible for driving engagement and adoption through all stages of the client life cycle and renewal process.
What You'll Do:
- Actively foster and manage the success of a portfolio of Meltwater clients assigned to you
- Establish a trusted relationship with each client and drive continuous value of our products
- Improve client engagement and product adoption, and foster enthusiastic, passionate clients
- Be responsible for customer satisfaction, retention, and expansion of existing accounts to grow revenue
- Work with the sales teams to onboard and train new clients
- Conduct client business reviews to track the health of your accounts while listening to customer feedback and proactively discovering areas of improvement
- Collaborate with the sales teams to identify upsell and cross-sell opportunities to grow overall portfolio size
- Negotiate and close renewal business with C-Level Executives and decision-makers, enabling you to meet or exceed your quota
- Take ownership of monthly churn/retention and growth targets for your specific client accounts
- Proactively identify issues that may impact a renewal, and engage all available resources to resolve any knots
- Track clientโs usage of and activity level on our platforms to monitor the health/risk status of your accounts
Who You Are:
- Currently based in / willing to relocate to Sydney or Melbourne
- Hold full, unrestricted working rights in Australia (working holiday visa is not accepted)
- Attained Bachelorโs degree (in any specialization)
- 2 - 5 years of work experience in client servicing / client-facing roles, ideally in account management, sales or business development roles
- Familiar with account management responsibilities such as retention of clients, upselling and cross-selling across your client pool
- Proven track record of fulfilling and exceeding sales targets
- Derive great enjoyment being in client servicing roles with a naturally strong customer focus
- Passionate about building relationships along with excellent interpersonal skills
- Dealt with complex or escalated customer situations, and able to navigate large organizations and gain executive-level buy-in
- Strong empathy for customers, plus a passion for influencing customer revenue and growth
- Ability to think outside the box and adopt a solution-oriented approach to solve problems for clients
What We Offer:
- The competitive compensation package, with uncapped monthly commissions and quarterly bonuses!
- Fast career progression & empowerment in your role
- Flat hierarchy with diverse, high-performance & collaborative teams
- Global presence & a uniquely Meltwater culture like no other
- Both flexible work arrangements & vibrant offices with well-stocked pantries
- Generous vacation leave & work-life balance
Meltwater welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, people with disabilities, refugee status and members of the LGBTQIA+ community.
Hiring criteria
- No experience required
- Australian Work Visa (All Other) +more
- Business & Management +more
- Bachelor or higher
Reviews
Running my own sales processes while helping my team with their own.
Autonomous, but given a lot of responsibility but have a support structure even at top management when needed
Very satisfying. There is always something exciting happening and I can make a real difference for my clients.
About the employer
Meltwater Australia
4.6
1,000 - 50,000 employees
Technology
With 20 years in the field of online media monitoring, Meltwater is a global leader in media intelligence and social analytics SaaS solutions.
Pros and cons of working at Meltwater Australia
Pros
High level of autonomy and trust. They also invest a lot of time and effort into training and ensuring that you have a position that properly meets your needs and interests.
The companies focus on growing their people. The autonomy I have in my role.
The team! I work very closely with a team of 12 and they have quickly moved from my colleagues to my friends. Our job can be difficult and stressful at times, as any job can, however, being surrounded by a warm, supportive, and highly engaged team makes these challenges seem small.
People - you get to work with motivated and like-minded people who are as invested in the company's success as you are. Everyone is brought into the journey of personal development and our vision within the AUNZ region. The people I work with are part of the reason I bounce out of bed every morning, I love who I get to spend my days with, and many of them are friends outside of the office too! Culture - our company's success is achieved off the backbone of a number of things but culture is certainly up there as one of the key reasons we have been such a successful company. When company's talk about culture on their websites or on social etc, it's often not reflected in real life - at Meltwater it's 100% more than what you expect and that's the continuous feedback we receive from newly on-boarded hires. We also have fun nights out together, a few bevvies down by the pub, office events etc. which is the cherry on the top! Product - our product is amazing and continuously developing, it's never the same and is changing based on global industry trends and patterns - it makes it really exciting working with clients. We also acquire a number of AI-based companies each year which drives the innovation and tech piece we're often punting!
No two days are alike. One day is totally different from the next. You also work with a wide variety of businesses.
Cons
It can sometimes be stressful when you're trying to achieve things never done before.
Can be stressful, you have a lot of responsibility.
There is not much to complain about, besides my 4.30 am wake-up + 6.00 am start, but I get to watch the sunrise over Sydney Harbour and finish at 1, so it evens out!
I wouldn't say things are worse than others, you need to set your expectations of what 'work-life' will be like, and what it takes to be successful and develop your skills through personal development. Hard work is something you should expect from any business and at Meltwater, you can expect to work hard and will need to put in the effort to be a success however the rewards are so sweet, it'll be worth it. From career development and learning new skills very quickly to international trips and earning some really good $ off the back of the work you put in, you can't go wrong. Expect to work hard and expect to be challenged and push yourself.
Trying to prove yourself in a role where there is no target to beat or double or beat others in.