Meltwater Australia
2021 Graduate Onboarder (Start ASAP)
Sydney, Melbourne
Opportunity expired
Opportunity details
- Graduate Job or Program
- AUD 58,000 - 63,000 / Year
- OTE of AUD $78,000 per annum
- 1-2 vacancies
- Start date ASAP
About Meltwater
Our culture is based on a fundamental belief in people and the potential they possess. Our employees embody the โwork hard, play hardโ spirit, and we are lucky to have some of the best and most talented people out there. We pride ourselves on taking great people and helping them do extraordinary things in a dynamic, global environment that fosters positivity, entrepreneurship, and teamwork.
With 20 years of experience in the field of online media monitoring, Meltwater is a global leader in media intelligence and social analytics SaaS solutions - helping to bridge the gap between Public Relations, Communications, and Marketing departments with an all-in-one solution powered by AI-driven insights. Through Meltwater's platforms, our clients are well equipped to stay on top of billions of online conversations and extract relevant insights - allowing them to strategically manage their brands and stay ahead of their competition. With 55 offices and 2,000 employees worldwide, Meltwater is a truly global partner to over 30,000 of the worldโs most respected brands which rely on Meltwater to help inform their MarCom strategies and decision making.
Role: Client Onboarder, Client Success
The Client Success team focuses on growing and engaging Meltwaterโs user base. As an Onboarder, you will ensure all of Meltwaterโs key clients have a positive experience within the first 30 days of their subscription. You will take charge of the full onboarding for new clients, and ensure our customers are set up for success. You play a critical role as the first point of contact for new clients who subscribe to Meltwaterโs services by driving user adoption, full product implementation and setting proper expectations from the beginning - giving you complete visibility and influence over the start of a client's journey with Meltwater.
What You'll Do:
- Deliver a well-executed and positive client onboarding experience for key clients, in a smooth and timely manner
- Project management of a revolving client base month-on-month, from post-sale, account setup and management, to successful transitions into client success portfolios
- Liaising with Client Acquisition to solidify an understanding of the clientโs needs and reason for purchase, to ensure solution-based implementation
- Work closely with Client Success to provide support to clients on all onboarding activities
- Encourage product engagement and adoption through extensive training sessions and resources, fostering enthusiastic and passionate clients
- Establish and nurture trusted relationships with clients within the first 30 days of their subscription, driving the continuous value of our products
- Tracking the health of your accounts, while listening to client feedback and proactively discovering areas of improvement
- Proactively identify issues that may impact customer satisfaction, and engage all available resources for a resolution
Who You Are:
- Currently based in / willing to relocate to Melbourne or Sydney
- Hold full, unrestricted working rights in Australia (working holiday visa is not accepted)
- Attained Bachelorโs degree (in any specialization)
- Entry-level / have 1 - 3 years of relevant experience in client servicing / client-facing roles, ideally in customer support, onboarding, implementation, account management, or project management
- Derive great enjoyment being in client servicing roles with a naturally strong customer focus
- Passionate about building relationships, along with excellent interpersonal skills
- Dealt with complex or escalated customer situations and able to navigate large organizations and gain executive-level buy-in
- Strong empathy for customers, plus a passion for influencing customer revenue and growth
- Ability to adapt to a fast-paced environment and to adopt a solution-oriented approach in client management
- Interest in tech/media intelligence and a regular consumer of the news/media
What We Offer:
- Competitive remuneration package, with monthly/quarterly bonuses!
- Fast career progression & empowerment in your role
- Flat hierarchy with diverse, high-performance & collaborative teams
- Global presence & a uniquely Meltwater culture like no other
- Both flexible work arrangements & vibrant offices with well-stocked pantries
- Generous vacation leave & work-life balance
Meltwater welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, people with disabilities, refugee status and members of the LGBTQIA+ community.
Hiring criteria
- No experience required
- Australian Work Visa (All Other) +more
- Business & Management +more
- Bachelor or higher
Reviews
Running my own sales processes while helping my team with their own.
Autonomous, but given a lot of responsibility but have a support structure even at top management when needed
Very satisfying. There is always something exciting happening and I can make a real difference for my clients.
About the employer
Meltwater Australia
4.6
1,000 - 50,000 employees
Technology
With 20 years in the field of online media monitoring, Meltwater is a global leader in media intelligence and social analytics SaaS solutions.
Pros and cons of working at Meltwater Australia
Pros
High level of autonomy and trust. They also invest a lot of time and effort into training and ensuring that you have a position that properly meets your needs and interests.
The companies focus on growing their people. The autonomy I have in my role.
The team! I work very closely with a team of 12 and they have quickly moved from my colleagues to my friends. Our job can be difficult and stressful at times, as any job can, however, being surrounded by a warm, supportive, and highly engaged team makes these challenges seem small.
People - you get to work with motivated and like-minded people who are as invested in the company's success as you are. Everyone is brought into the journey of personal development and our vision within the AUNZ region. The people I work with are part of the reason I bounce out of bed every morning, I love who I get to spend my days with, and many of them are friends outside of the office too! Culture - our company's success is achieved off the backbone of a number of things but culture is certainly up there as one of the key reasons we have been such a successful company. When company's talk about culture on their websites or on social etc, it's often not reflected in real life - at Meltwater it's 100% more than what you expect and that's the continuous feedback we receive from newly on-boarded hires. We also have fun nights out together, a few bevvies down by the pub, office events etc. which is the cherry on the top! Product - our product is amazing and continuously developing, it's never the same and is changing based on global industry trends and patterns - it makes it really exciting working with clients. We also acquire a number of AI-based companies each year which drives the innovation and tech piece we're often punting!
No two days are alike. One day is totally different from the next. You also work with a wide variety of businesses.
Cons
It can sometimes be stressful when you're trying to achieve things never done before.
Can be stressful, you have a lot of responsibility.
There is not much to complain about, besides my 4.30 am wake-up + 6.00 am start, but I get to watch the sunrise over Sydney Harbour and finish at 1, so it evens out!
I wouldn't say things are worse than others, you need to set your expectations of what 'work-life' will be like, and what it takes to be successful and develop your skills through personal development. Hard work is something you should expect from any business and at Meltwater, you can expect to work hard and will need to put in the effort to be a success however the rewards are so sweet, it'll be worth it. From career development and learning new skills very quickly to international trips and earning some really good $ off the back of the work you put in, you can't go wrong. Expect to work hard and expect to be challenged and push yourself.
Trying to prove yourself in a role where there is no target to beat or double or beat others in.