Client Success Intern null

This is an outstanding opportunity to work in a fast-growing, education technology business, alongside a passionate team building a better way to support student feedback and learning.

NousCubane is seeking a passionate, driven and committed Client Success Intern to deliver outstanding support to their tertiary education client base. Working closely with the Head of Client Success, you will support the implementation of the Ziplet student check-in platform, providing educators with an easy digital solution to enhance student engagement and learning. 

About NousCubane 

NousCubane is a world-leading provider of data-led solutions, specialising in the education sector. We are a medium-sized business with over 60 people across offices in Australia, London, and Toronto. We work with some of the most prestigious universities in the world as members of our collaborative benchmarking and insights program, UniForum. The new analytics platform will extend the insights already available through our growing portfolio of data solutions and deliver market intelligence and powerful strategic analytics for use by our clients.

NousCubane is part of Nous Group, an international management consultancy with more than 750 people working in Australia, New Zealand, the UK, Ireland, and Canada. Nous is regularly acknowledged as a great place to work as part of competitive workplace reviews. In 2023 Nous was again named one of Australia’s Best Workplaces by Great Place to Work and was recognized as one of LinkedIn’s best places to grow a career, as a LinkedIn Top Company (Australia), previously named Best Management Consulting Firm by the Australian Financial Review. 

In this role, you will 

• Work closely with the Client Success team, working with Ziplet’s clients from day one
• Coordinate reporting and analytics to shape stakeholder engagement
• Help shape stakeholder presentations and identify relevant insights
• Support all initiatives designed to increase product adoption including:
  • Coordinating the engagement with academic leaders
  • Supporting the development and distribution of training and support communications.
• Be at the forefront of support requests and requirements including:
  • Responding to requests for support via all channels (e.g. Zendesk)
  • Collaborate with the Client Success team to lead the development and maintenance of digital support resources.
• Support product development through customer insights, feedback and needs.

A bit about you: 

• Enthusiastic, curious, and eager to learn, with a knack for problem-solving.
• Intelligent and academically accomplished.
• Skilled in quantitative analysis, including the use of spreadsheets.
• Highly organised with excellent attention to detail.
• Demonstrated ability to work autonomously, using initiative to draw on the expertise of those around you.
• Excellent oral and written communication skills.
• Previous experience working in a customer-facing role advantageous
• Previous experience documenting professional processes or policies is highly regarded.  

The role would be ideal for a candidate who is a current student or recent university graduate looking to gain professional experience in a fast-paced, dynamic work environment.

Finally, some important details... 

NousCubane is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. We encourage applications from people of all backgrounds, including Aboriginal, Torres Strait Islander, and First Nations people.

If you are interested in working on complex problems and want to be part of a dynamic team that puts people at the centre of everything, then we'd love to hear from you! Please click apply below.

We would love to know why you are interested in an opportunity at NousCubane and would love to read this in your application.