Customer Care Intern

Job Description

You will be working for a global leader whose products fall in to the energy and telecom industry. We are a worldwide leader in our field for quality, high tech and our extensive product range.
At Prysmian, we’re committed to caring about you. We strive to create an environment of trust and empowerment where your contribution is valued, where your well-being counts.

Your responsibilities will include:
• Working closely with external sales team to win profitable business through the effective management of customer relationships, quotations, tenders contracts and sales orders.
• Effectively manage customer orders and specific customer requirements e.g. review contractual requirements and reflection in SAP, price escalation, call offs, blocked orders, code generation, customer complaints, credits, returns QA issues etc.
• Maintain service continuity to your customers in your absence, by providing training as needed to your back up ensuring documented procedures and instructions are maintained.
• Maintain fast efficient communication with customers on services offered and services standards to be achieved.
• Proactively communicate with the commercial manager and external staff regarding customer needs.
• Use the tools, processes and systems provided to effectively achieve the defined KPI's.
• Work closely with the Trade and Installer team to meet or exceed plan for CM$, volume for the channel.
• Provide both administrative and sales support to the team.
• Proactively participate in continuous improvement initiatives and activities with focus on improvements of our customer service and reduction in waste.
• Collaboration with all areas of the business to ensure the Prysmian brand is maintained.
• Be positive and bring enthusiasm to the team and celebrate success.
• Take reasonable care to ensure health and safety of yourself and others while adhering to the WHS guidelines and directives.
• Follow compliance requirements.

What you'll need to succeed
• Ability to engage effectively with stakeholders across the business
• Proven team member who can maintain effective and harmonious working relationships with colleagues and customers.
• A passion for learning and personal growth, with meaningful focus on sales developments
• Ability to cope and work with disruption and adapt to changing priorities.
• Have excellent general problem-solving skills

What you'll get in return
You will have the opportunity to work for a global leader. You'll receive excellent support and on the job training. You'll enjoy an exciting and creative environment with modern tools and technology to get your job done within a team of like-minded, hard-working and ambitious individuals.

Prysmian Group, as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills and abilities, who will enhance the quality of service and contribute to the Group’s success. Prysmian Group is committed to the development of an organization that prioritizes talent, where people feel respected, appreciated and free to fully express their human potential. Prysmian Group strongly believes that diversity drives meritocracy and brings significant value at all levels of the organization, increases the possibility of capturing market opportunities and maximizing value for our customers and shareholders. Prysmian Group bases its decisions on principles of equality, with evaluations based on the type of position and with a focus on best practices so individuals succeed based on their efforts and skills and their alignment with applicable job requirements.
 
Line Managers, Hiring Managers, HR Corporate and HR Local are responsible for ensuring that diversity and inclusion are respected during the recruiting process. Unconscious bias and stereotypes must not influence our selection processes. We look for the best candidates and for the real value they can bring into the organization. We value meritocracy. We value diversity. We turn off our bias. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, disability, military service and veteran status, pregnancy, childbirth, and related medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business.