Diversity at Services Australia

Services Australia serves everyone and they lead any employer when it comes to diversity.

Totally committed to inclusion and diversity, great for working mums, breastfeeding policy.

As I mentioned earlier, there is a huge gap in recruiting multifaith, multicultural and CALD people between the lower and higher level. There are more than 20% CALD people in the lower level but around 10% at the EL levels and 1% at the SES level.

They commit to hiring based on different diverse traits, such as Indigenous or neurodivergent hiring programs.

Good commitment but I think they need to make it a nicer process for diverse groups to enter the public service.

As a service delivery agency there is a strong emphasis on sensitivity to diversity and minorities as it's very relevant to our work. Mandatory enterprise training that is completed annually has a module dedicated to diversity at work. My senior executive is a LGBTQIA+ senior ally and we frequently celebrate days like IDAHOBIT with themed dress days and morning teas. We often get enterprise-wide communications with spotlighted stories from queer, disabled, parents/carers, women, and Aboriginal and Torres Straight Islander people within the organisation.

Very committed.

The agency hires regardless of gender, sexuality and ethnicity. The agency has a large group of female leaders and workers

I think we need more first nation's representation in the workplace - especially ICT. We are in no way meeting our quotas on this.

Diversity is a big thing and celebrated at my company

They send emails and stuff out encouraging people to join the latest equity group for neurodivergent transgender religious minorities and I honestly reckon that's great.

The programs are great, they have good intentions. But while these often receive awards, they do not reflect reality. For example, teams only talk about diversity on particular event days.

Over committed.

I'm a white, cis-het man. I've noticed there is a majority of women in my building, and there have been ongoing efforts in the Aurora program recruitment for neurodivergent staff. Seeing the same level of commitment to alternative pathways for Indigenous staff should also be championed.

Services Australia wins awards for this category regularly. They regularly recruit with programs for people with disabilities (e.g. Aurora and Recruit for Ability streams for regular employment rounds) and First Nations peoples. Parental leave is generous and will become more generous for secondary carers over the next decade with the newest enterprise agreement.

We get a lot of emails and my team is very diverse.

In terms of diversity I would say SA is better than most. Just in my building we have a healthy amount of members from many of the communities listed above. I would say Retention is the biggest issue listed there, we do great at attracting staff, but keeping those staff is a more difficult struggle.

It has greatly improved in recent years. Maternity leave entitlements better since new EA has commenced.

The organisation as a whole is very committed but could do more to ensure this is the case at every level. I am aware of bullying/harassment occurring and discrimination against mothers who work part time (e.g. a manager telling her staff member it was inconvenient).

There is a concerted effort to be strong in this area.

Neurodiversity programs and Indigenous Apprenticeships.

They have a special application for Indigenous Australians.

Not sure

Providing pathways for stability, training and growth within the organization. Where you can start in a call centre and work your way up to upper management.

Inclusive recruitment

I am not aware of what Services Australia does to attract applicants from diverse backgrounds.

Indigenous apprentice program, diversity specific jobs advertised.

Different apprenticeship programs

Specialised recruitment programes.

Unable to comment

Through programs such as the Indigenous Apprenticeships and APS 3 & 4 Temporary Employment Register

Aside from dedicated recruitment programs, the work the organisation does and its diverse composition and high amount of entry level roles would attract these applicants.

The recruitment programs offer various pathways to employment including Indigenous Apprenticeships.

Unsure

Unsure

Quotas for recruitment of people from less privileged backgrounds.

targeted recruitment and programs

Indigenous apprenticeship

Offer them more training and pathways into work.

nothing