The Warehouse Group
2022 Insurance Administrators (Start ASAP)
Auckland, 26 The Warehouse Way, Northcote
Opportunity expired
Opportunity details
- Graduate Job or Program
- NZD 50,000 - 51,000 / Year
- 1-2 vacancies
- Apply by 19 Jan 2023
- Start date ASAP
We are now looking for customer-focused individuals to join our Insurance Squad - we can promise lots of scope, autonomy and learning!
The Warehouse Group (TWG) is a New Zealand success story, founded by Sir Stephen Tindall and evolved from a single The Warehouse store to become one of the largest retailing groups in New Zealand with $3 billion in sales. TWG consists of six core retail brands: The Warehouse, Warehouse Stationery, Noel Leeming, Torpedo7, 1-day and the market. We have 260+ retail stores, online stores as well as distribution centres throughout New Zealand. We also have two overseas sourcing offices located in China and India. We are a people-centred business with more than 12,000 team members across our locations.
Job Description
In this role, you will work with NZ insurance companies to facilitate the replacement of consumer electronics through our store network. You will provide a high level of service & expertise in offering replacement products to insurance customers that have experienced a loss or damage to their products. This role will liaise between the insurance companies, their customers and our store network to provide replacement items to their clients, providing a resolution for both parties.
*Please note - this is a Monday-Saturday role working 40 hours per week (working every second Saturday).
Qualifications
To succeed in this role, we are looking for thoroughly customer-focused individuals who are truly passionate about ensuring we keep the customer at the centre of everything we do. We offer full training so don’t worry if you don’t have administration experience, what’s important is your personality and attitude – we are looking for someone who is positive, has a ‘can-do attitude and is ready to roll up their sleeves and support the team.
Success will be summed up with your ability to execute the above duties by being a helpful and trusted advisor to key stakeholders such as customers and our team members across TWG. Living and breathing attributes such as collaboration and a growth mindset will come naturally to you, along with thriving in a busy ever-changing environment.
Our ideal candidate would also possess:
- Caring, empathetic nature
- Excellent organisation skills
- A relationship builder – at all levels
- Outstanding communication skills, both written and oral
Additional Information
We offer a dynamic, supportive team environment within a business that cares about and recognises individuals. We offer a range of benefits that work for you, your lifestyle and your career which include:
- Discounts across most of our brands
- Paid birthday day off
- Free parking at our Northcote Support Office
- Flexible working arrangements (up to 2 days working from home per week)
- 26 weeks of paid parental leave (for permanent team members)
- A range of well-being support
If you think your background fits, apply now.
Hiring criteria
- No experience required
- New Zealand Citizen +more
- Business & Management +more
- Associate Degree or higher
Reviews
Forecasting sales, setting budgets. Loading promotions.
Creation of jobs, screening, shadowing lots of different areas such as phone screening, engaging in a wide array of meetings, solving queries from store managers. Editing job advertisements, working on a self-mangaged project.
My daily tasks involved basic admin work. Once the admin tasks were completed each morning my day to day responsibility's would change depending on what project I was working on. It focused most on sustainably & improving customer experience.
About the employer
The Warehouse Group
4.6
1,000 - 50,000 employees
Retail & Consumer Goods
We offer a dynamic, supportive team environment working with like-minded people who are committed to helping Kiwis live better lives, everyday.
Pros and cons of working at The Warehouse Group
Pros
The workplace environment and the people.
Pay was fantastic, as they did not even need to pay us.
Great HR recruiters, very helpful and always respond so fast.
Excellent, I really believe I have made myself better for future roles, and acquired lots of areas to self-reflect on.
The flexible work environment, the willingness to always help and guide.
Cons
The varied workload, but this was only an issue in the first few weeks.
I did have to move desks often, and it was difficult at times when my mentors sat further away based on the hot desking.
For future roles, it will be great with the job experience, but I believe there won't be much development in my role as after the internship is done there isn't room for us to be employees.
"I cannot specifically remember questions, but it was a lot of self-reflection to see how I could base myself in this role.
One final session on what us as interns did well, and what should our next steps be in our employment in any business.