The Warehouse Group
2022/23 Customer Service Specialist - Christmas Fixed Term (Rolling Intake)
Auckland, Auckland
Opportunity expired
Opportunity details
- Graduate Job or Program
- NZD 46450 / Year
- 1-10 vacancies
- Apply by 16 Oct 2022
- Start date Ongoing
Christmas has come early and all we want for Christmas is you!
We are looking for someone to join our Noel Leeming Customer Specialist team and walk the talk of providing excellent customer service to our customers, supporting them across the busy period!
This is a Fixed Term position from 17th October 2022 - 6th February 2023!
Job Description
We can promise that no two days will be the same, you will handle a variety of incoming customer enquiries (mainly regarding online shopping) where you will be responsible for using your problem solving hat to get to get the answers our customers need!
This contact centre role differs from most because we utilise the latest live, online chat technology to support our customers as well as traditional phone and e-mail support. Regardless of the channel, you will need to connect with people from all walks of life and find solutions to resolve their enquiry.
Qualifications
Firstly, you are passionate about customer service! While it would be ideal if you had some contact centre experience, we are interested in those who live and breathe our values and can;
Really ‘Own It’ and be reliable and responsible while being a team member who can work independently.
Be able to ‘Think Customer’ by having experience in providing exceptional customer service, whether this be in a contact centre, retail, or hospitality (to name a few!).
‘Do Good’ by having high attention to detail and maintaining a high level of service while working under time constraints.
To succeed and feel at home, the successful candidate will have:
- Exceptional customer service skills, with a customer-centric mindset.
- Excellent communication skills (written and verbal) – a clear, calm, well-spoken phone manner and ability to listen.
- With your naturally empathetic and resilient nature, you’ll be able to stay positive even when the pressure may be on.
- Computer literate with a strong eye for detail.
- Confident to communicate via written communications.
- adaptable and of course passionate about our customers!
You will need to be available to work 40 hours per week between 8am to 7pm (Mon – Sun)
Additional information
We offer a dynamic, supportive team environment within a business that cares about and recognises individuals. The business is at an exciting point in its life story. By empowering our teams and increasing cross-collaboration, we aim to make TWG New Zealand’s best place to work, so expect to receive:
- Career opportunities that come with a company our size!
- Join a company that holds sustainability at the heart of what we do!
- Take your birthday off - paid!
- Staff discounts across all our brands!
- Fully paid Jury Service
- Lifestyle Leave - spend more time doing the things you love!
Hiring criteria
- No experience required
- New Zealand Permanent Resident +more
- Business & Management +more
- Bachelor or higher
Reviews
Forecasting sales, setting budgets. Loading promotions.
Creation of jobs, screening, shadowing lots of different areas such as phone screening, engaging in a wide array of meetings, solving queries from store managers. Editing job advertisements, working on a self-mangaged project.
My daily tasks involved basic admin work. Once the admin tasks were completed each morning my day to day responsibility's would change depending on what project I was working on. It focused most on sustainably & improving customer experience.
About the employer
The Warehouse Group
4.6
1,000 - 50,000 employees
Retail & Consumer Goods
We offer a dynamic, supportive team environment working with like-minded people who are committed to helping Kiwis live better lives, everyday.
Pros and cons of working at The Warehouse Group
Pros
The workplace environment and the people.
Pay was fantastic, as they did not even need to pay us.
Great HR recruiters, very helpful and always respond so fast.
Excellent, I really believe I have made myself better for future roles, and acquired lots of areas to self-reflect on.
The flexible work environment, the willingness to always help and guide.
Cons
The varied workload, but this was only an issue in the first few weeks.
I did have to move desks often, and it was difficult at times when my mentors sat further away based on the hot desking.
For future roles, it will be great with the job experience, but I believe there won't be much development in my role as after the internship is done there isn't room for us to be employees.
"I cannot specifically remember questions, but it was a lot of self-reflection to see how I could base myself in this role.
One final session on what us as interns did well, and what should our next steps be in our employment in any business.