Westpac Group
Customer Service & Operations Graduate Program (Feb 2025)
Sydney, Adelaide
Opportunity expired
Opportunity details
- Graduate Job or Program
- AUD 70,000 - 80,000 / Year
- 1-100 vacancies
- Apply by 16 Aug 2024
- Start date 16 Feb 2025
Your New Role
The Customer Service & Operations (CS & O) Team are passionate about service and helping our customers succeed by using our customer insights, data and technology, to design and deliver great customer experiences at scale. We are responsible for solving the complex needs of our customers.
This is a 12โ15-month program with 3 x 5-month rotations. Be part of a critical team that play a key role in delivering on our Group Strategy and are focussed on solving problems and helping our customers at critical moments of truth.
What the CS & O Graduate Program will offer you?
- We will help develop your project management, operational and critical thinking skills.
- Be apart of a team that welcomes your fresh perspective and ideas
- You will get an accelerated pathway to develop your foundational skills for an exciting career in banking.
What youโll need to succeed
We are seeking graduates with a passion for customer service and experience, process improvement, simplification, digitisation, and welcome graduates from all disciplines. We are looking for future thought leaders and people leaders for our company.
You will also need:
- To be in in your final year of study of a university degree, or
- You can have completed an undergraduate or postgraduate degree, but it must be no more than three years ago.
- You also need to be an Australian or New Zealand Citizen or an Australian Permanent Resident when you apply.
Join us as we create better futures for our customers, our company and you
Apply now for the 2025 Westpac Graduate Program, click the Apply Online button below.
Hiring criteria
- No experience required
- Australian Citizen +more
- Business & Management +more
- Associate Degree or higher
Reviews
Provide hr advice to employees and leaders across the group
A lot of admin work - booking meetings, writing minutes, making presentation packs, liaising with eas to organise higher-ups attendance. a lot of work is given to you that others in the team would rather not do - the important thing is to have a good attitude regardless of how passionate you are about it as that attitude is what people will talk about when you roll off/apply for internal roles.
Monthly reporting. automating reports learnings and implementation
About the employer
Westpac Group
4.4
1,000 - 50,000 employees
Banking & Financial Services
When you join Westpac Group, youโll be empowered to make a difference, speak your truth and discover what success means to you.
Pros and cons of working at Westpac Group
Pros
The quality of the work and the people you work with.
Huge amount of opportunity to learn and grow.
Flexibility, atmosphere.
Rotating around between teams ensures I am learning lots and meeting heaps of people.
Great extracurricular opportunities to be involved in - from employee action groups to Toastmasters clubs.
Cons
Sometimes it is difficult to contact/work with departments outside of your area.
Because it's so big, it's very slow to move with change and onboarding to systems.
Having set days to come into the office. Hard to find a job after graduate program finishes.
Too many systems.
We are big, old and clunky. This means things can take ages to actually get done, and there can be heaps of red tape.