2023 IT Support Graduate (Melbourne) (Feb 2023)

The role

As a graduate in the Xero internal IT team, you’ll be responsible for providing outstanding customer service and support to Xero’s rapidly growing internal user base. As this is a user-facing role, you’ll be a highly visible representative of our team, providing other Xero staff with the tools they need to do the best work of their lives.

IT support is not just dedicated to providing world-class technical support and technology, we’re also dedicated to providing the highest levels of service to our users. 

At Xero, you’ll have access to the latest technology and work with world-class IT management software. We use both Windows and Mac, so you’ll get to experience a broad range of different IT solutions. 

During your time as a graduate, you’ll get to work with our global IT Support team, spend time learning from our infrastructure and compliance team, and be introduced to different aspects of the people systems environment. 

What we’d like to see from you

You’ll be a great listener, an out-of-the-box thinker and someone who thrives in a fast-paced environment. We’re looking for applicants with a technology-focused degree such as computer science, or someone in the process of gaining a comparable qualification.

Ideally, you’ll:

• have a passion and excitement for technology
• possess outstanding interpersonal and customer service skills
• have great written and verbal skills
• demonstrate great multi-tasking and time management skills
• be a logical problem solver
• work well both autonomously, and in a team environment

Why Xero?

At Xero, we support many types of flexible working arrangements that allow you to balance your work, your life and your passions. We offer a great remuneration package including shares plus a range of leave options to suit your well-being. Our work environment encourages continuous improvement and career development and you’ll get to work with the latest technology.  

Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a member of Pride in Diversity, in recognition of our inclusive workplace. So, from the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life.